App / Mobile
Your br999 account wallet connects directly to bKash and Rocket, so you can move funds in and out without switching to a separate payment app. Every step — from adding money to reviewing what cleared — is handled inside your account area, and availability depends on your local law and eligible region.
Depositing starts at the cashier section inside your account — not from the lobby or game pages. Once you are signed in, open the deposit counter and you will see the payment options configured for Bangladesh, including bKash and Rocket. Choose the wallet that matches your registered mobile number, enter the amount you want to add, and follow the confirmation fields shown on screen.
Go to your account page and locate the deposit section. The cashier is inside your signed-in area, not on the public homepage.
Select bKash or Rocket from the payment options shown. Match the wallet to the mobile number linked to that wallet account.
Type in the amount within the limits displayed on screen, then follow the confirmation step shown in your account. Do not close the page before it completes.
Once submitted, the cashier shows a transaction reference. Note it down — you will need it if you contact support about the deposit.
Withdrawals follow a similar path to deposits but require one extra check: the wallet you withdraw to must match the wallet you deposited from, or the identity details on your account. Open the withdrawal section inside your signed-in account area, pick bKash or Rocket, and enter the amount you want to move out.
From your signed-in account, navigate to the cashier and select withdrawal. The same section handles both deposits and payouts.
Choose bKash or Rocket. The wallet number must match what is on your account profile — mismatched details will stall the request.
Type the amount within the limits your account currently shows. Limits are displayed live; we do not publish fixed figures here.
Follow any identity or confirmation fields shown on screen. Once submitted, the cashier displays a reference you should keep for your records.
Before a withdrawal can be processed, your account may prompt you to complete an identity check. We surface only the fields that your account status actually requires — there is no fixed document list that applies to every account, because the fields depend on how your account was set up and what has been completed previously. If a check is required, your account area will show a prompt with clear instructions.
Sign in and look at your account profile for any pending verification notice. The prompt appears there, not on game or lobby pages.
Complete only what your account screen asks. We do not apply a fixed document checklist; required fields vary by account.
All identity steps happen inside your signed-in account area. Do not send documents through external channels.
If any verification field is confusing, reach support through the contact route shown in your account — they can clarify without asking you to overshare.
The payment options in your br999 cashier are configured for Bangladesh mobile wallets and bank routes. bKash and Rocket are the verified rails on this platform. Nagad and Upay availability depends on your account region and current cashier configuration — check the deposit screen in your signed-in account for what is active at the time you transact. Bank Transfer is listed as an option where your account settings allow it.
Deposit and withdraw using your bKash mobile wallet. The bKash number on your account must match your registered bKash account.
Rocket payments are available through the cashier. Use the same Rocket number that is linked to your br999 account profile.
Nagad availability is shown in the live cashier when active for your account region. Check the deposit screen for current status.
Bank Transfer appears as an option where account settings permit it. Follow the account-displayed fields for bank account and reference details.
After a bKash or Rocket transaction, you will have a confirmation message on your wallet app and a corresponding entry in your br999 account history. These two records should agree on amount and reference. When they do not match — or when a wallet deduction does not appear in your account — the reference number from your wallet is the key piece of evidence. Keep it and use it when you open a support query.
Every wallet transaction generates a reference code. Copy it from your bKash or Rocket confirmation message and keep it until the account balance reflects the deposit or withdrawal correctly.
Your account history uses labels such as pending, confirmed and under review. A pending label means the transaction is still being processed; do not submit a duplicate request while it shows that status.
Open the history section inside your signed-in account to see a log of all cashier activity. Each entry shows the date, method, amount and current status — use this before raising a query.
Hold onto the wallet confirmation screenshot and the reference number until the transaction clears fully. If you contact support, these two items are what the team will ask for first.
Account security on br999 works at several layers, and understanding where each layer sits helps you act quickly if something looks wrong. The domain to check is always br999 — if a link lands you somewhere else, do not enter your login details. Identity verification through your account area confirms that payouts go to the wallet that belongs to you, not a third party.
Always confirm you are on br999 before entering account credentials. Phishing pages copy the look of a real cashier; the domain in your browser bar is the check that matters.
When your account prompts a verification step, complete it inside your signed-in area only. We do not request identity documents through email, chat apps or social channels.
Your bKash or Rocket number must match the mobile number registered on your account profile. This single check stops withdrawals going to an unregistered wallet.
If a transaction looks wrong or a balance has not updated after your wallet confirms, use the support contact shown inside your signed-in account — that route goes directly to the team handling cashier queries.
These questions cover the cashier situations that come up most often — deposits that have not appeared, withdrawal holds, wallet mismatches and what to do when a status label stays on pending. If your situation is not covered here, the support route inside your signed-in account is the place to ask.
Copy the reference number from your bKash confirmation message, then open the transaction history inside your signed-in account. If the entry shows pending, wait for it to clear before contacting support. If nothing appears at all, raise a query through the support route in your account and include the reference number.
Use whichever wallet is registered on your br999 account profile. Both bKash and Rocket are available in the cashier; the wallet number you transact from must match the one on your account, otherwise the transaction may be held for review.
Minimum and maximum amounts are displayed in the live cashier when you open the deposit section. We do not publish fixed figures here because they can vary by account status and current configuration — always check the screen at the time of your transaction.
Open the account history page and read the status label on that transaction. If it shows under review, it may need a verification step — check your account for any prompts. If no prompt appears and the status has not changed, contact support through the route shown in your account and share the transaction reference.
The wallet number used for withdrawal must match the number registered on your account profile. If you need to update your registered wallet number, follow the account settings path shown when you are signed in — do not attempt to withdraw to an unregistered number.
Follow only the fields and instructions shown inside your signed-in account area. All verification steps happen there. Do not send documents through any other channel. If a field is unclear, use the published support contact inside your account to ask for clarification before submitting anything.