App / Mobile
These legal terms set out how br999 operates, what rights you hold as an account holder, and how we handle your data and transactions. Access to this platform depends on your local law and the eligible regions we serve.
br999 operates under terms that reflect the regulatory environment of the regions we serve. Whether you access your account via mobile or desktop, the same policy applies to your session, your wallet activity and your account records. We do not make claims about legal status in regions where we have not confirmed eligibility, and we expect you to check whether access is permitted under your local law before opening or continuing an account. Transactions processed through bKash or Rocket are captured in your account transaction history, and those records form part of your documented activity under this policy. We retain transaction data to resolve disputes and respond to account queries. Any update to these terms will be communicated through your account notification channel before the change takes effect. If you have questions about how a specific term applies to your wallet or your account, our support team is the right first contact. We do not apply retroactive policy changes to completed transactions. Where a term conflicts with local law in your region, the local requirement takes precedence to the extent required by that law.
Different parts of your account experience fall under different parts of this policy. Understanding the scope helps you know where to look when a question comes up about access, a transaction or a third-party service.
This policy covers how we manage login, session data and account-level identity verification. It sets out what we collect when you access your account and how long that access data is held. It does not cover actions you take outside our platform using your own device or network.
All wallet activity processed through your br999 account — including deposits and withdrawals via bKash or Rocket — falls within this policy. Records are stored and accessible from your account transaction history. This policy does not govern the internal processing rules of bKash or Rocket themselves.
Game content, promotional notices and account communications displayed within the br999 platform are covered by these terms. We may update content at any time. If a notice in your account contradicts an older version of this page, the in-account notice reflects the current position.
Payment providers such as bKash and Rocket operate under their own terms and privacy policies. Our policy does not extend to how those services handle data on their own platforms. Where a third-party service affects your account, we will note that clearly in the relevant account section.
You hold specific rights over the data and records connected to your br999 account. These are not passive entitlements — they are practical steps you can take at any point. Reviewing your transaction history is the most direct starting point: your account dashboard shows every deposit and withdrawal, including those processed through bKash and Rocket, with date and status. If any record looks incorrect, you can raise a correction request through the support channel and we will investigate against the original transaction data. You can also request a copy of the account data we hold about you. We aim to respond to data requests within a reasonable period, and we will let you know through your registered contact detail when the response is ready. If our policy has been applied in a way you did not expect, the right step is to open a formal query rather than to assume an error — our support team can walk through the relevant section with you.
Open your account dashboard and navigate to the transaction history section. Every bKash and Rocket transaction is listed with its date, amount and status. Check this first before contacting support — most queries are resolved directly from the history view.
If your registered name, mobile number or linked wallet details need updating, open the account settings page. Some changes require identity verification before they take effect. Follow the steps shown on that page and submit the required documents if prompted.
If a specific term is unclear or you believe it has been applied incorrectly to your account, contact support with the relevant account reference and the section of the policy in question. We will respond to the specific point, not a generic reply.
You can ask us for a record of the personal data held against your account. Submit the request through our published support route with your account identifier. We will confirm receipt and provide the data in a format you can read and retain.
If a legal or policy question comes up that is not answered here, these are the routes we make available. Use the channel that fits your situation — live chat for account-level queries, email for formal data or correction requests.
Open the chat icon from any page while signed into your account. This route is suited to account-level policy questions, transaction queries and correction requests where you need a direct response. Have your account reference ready when you start the session.
For formal requests — including data access, account record corrections and policy dispute submissions — email is the appropriate route. Send your query to the address published in the contact section of your signed-in account area. Include your account identifier in the subject line.
The help section inside your account contains published answers to common policy questions, including how transaction records are stored, how to update wallet details and how correction requests are handled. Check there first — many policy questions are resolved without needing to contact the team.
We apply consistent practices across data handling, cookies, account security and retention so that your account records remain accurate and accessible when you need them.
We collect only the data required to operate your account, process transactions through bKash or Rocket and respond to your support requests. We do not sell account data to third parties. Transaction records are held for as long as needed to meet our operational and legal obligations, then deleted according to our retention schedule.
We use cookies to maintain your session, recognise your device and track which account features you use. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how account features behave on your device, including the transaction history view.
Your account is protected by the login credentials you set. If you notice activity you did not authorise — such as an unrecognised bKash or Rocket transaction — contact support immediately using the live chat route. We will place a temporary hold on the account while the query is investigated.
Policy-related changes to your account — such as updating the wallet linked to your account or requesting a data correction — must be submitted through the support routes shown in this page's support section. Changes requested through unverified channels cannot be processed for security reasons.
These questions cover the points we hear most often about how our legal terms apply to accounts, transactions and data held on the platform.
Yes. Access to br999 and the rights under this policy depend on your local law and the eligible regions we serve. If local law in your area restricts or prohibits access to this type of platform, those local rules take precedence. Check your local legal position before continuing to use the account.
Every transaction processed through your account is listed in the transaction history section of your dashboard. Each entry shows the payment method used — whether bKash or Rocket — along with the date, amount and current status. This is the first place to check if a transaction looks unexpected.
Submit a data access request through the email support route published in your signed-in account area. Include your account identifier in the subject line so we can locate your records quickly. We will confirm receipt and provide the data within a reasonable period of your request being validated.
Open a formal query through live chat or email support and reference the specific section of the policy you are questioning. Include your account identifier and the relevant transaction reference if the dispute relates to a payment. We will respond to the specific point you have raised, not a generic reply.
Yes. Go to the account settings page while signed in. Some changes — particularly to your linked mobile wallet, such as the bKash or Rocket number on file — require identity verification before they are saved. Follow the instructions shown on that settings page and submit any documents if prompted.
We send a notification through your registered account contact channel before any material change to these terms takes effect. We do not apply retroactive changes to transactions that were already completed before the update. If you see an in-account notice that differs from this page, the in-account notice reflects the current version of the terms.