br999 Privacy Policy: How We Handle Your Information
br999 collects only the information needed to run your account, process transactions through local payment rails like bKash and Rocket, and connect you with support when something needs attention. What we collect, how long we keep it, and what choices you have — this page covers all of it. Access to this platform and its services depends on your local law and eligible regions.
Account data clarity
bKash and Rocket transaction records
Support contact routes published
Jurisdiction-dependent access
POLICY POSTURE
What Data We Collect and Why We Hold It
When you open an account with us, we collect the details you enter during registration — your name, contact information, and any identity verification materials required at that stage. When you make a deposit or withdrawal through bKash or Rocket, our system logs the transaction reference, amount, and wallet identifier associated with that payment. We do not store your full bKash or Rocket PIN; that credential stays between you and your payment provider. We also collect device and session data — browser type, operating system, and IP address — to keep your account secure and to detect unusual access patterns. Usage data, such as which pages you visit and how long your session runs, helps us understand how the platform performs on mobile devices, which is where most accounts in Bangladesh are accessed. All data collection serves a specific operational purpose: account management, payment reconciliation, security monitoring, or support resolution. We do not sell your personal data to third parties. Retention periods follow the requirements of applicable law and our own internal review schedule. If you stop using your account, we retain records only as long as legally or operationally necessary.
bKash transaction reference
Rocket wallet identifier
Device and session data
Account registration details
Support interaction records
SCOPE AND COVERAGE
Where This Policy Applies and What It Covers
This privacy policy applies to all interactions you have directly with br999 — through our website, mobile browser session, or any authenticated account page. It does not extend to third-party services you reach through links on this site, including payment providers like bKash and Rocket, whose own privacy terms govern the data those services handle. Understanding the boundary between what we control and what a third-party provider controls helps you know where to direct a data question.
Account Access
Any data you enter when logging in, updating your profile, or verifying your identity falls within this policy. This includes email, phone number, and any documents submitted through the account settings area.
Payment Transactions
We log transaction references for bKash and Rocket payments processed through our platform. The underlying wallet data — your PIN or mobile banking credentials — is held by your payment provider, not by us, and is outside the scope of this policy.
Site Content and Cookies
Cookies and session trackers placed by br999 on your device fall inside this policy. We use them for session authentication and basic analytics. You can review cookie settings through your browser's privacy controls at any time.
Third-Party Services
Game studios, analytics tools, and payment gateways linked from this platform operate under their own privacy terms. We are not responsible for how those services handle your data once you interact with them directly.
YOUR PRACTICAL CHOICES
Actions You Can Take Under This Policy
Your rights under this policy are practical and reachable. Start with your account settings page — that is where you can review the personal details we hold, update contact information, and see which payment methods are linked to your wallet. If you spot an error in your registered name, phone number, or email address, the account settings area lets you correct it directly without contacting support. For questions that go beyond a simple edit — such as asking what data we hold about a specific transaction or requesting that certain records be removed — the support routes listed on this site are the right place to raise that. When you submit a data question through support, include your account reference so we can locate your records without delay. We aim to acknowledge data-related requests and route them to the right team. Your access rights apply regardless of whether your most recent session was on mobile or desktop. Eligibility for specific account actions depends on your local law and the region your account is registered under.
Review Your Records
Open the account settings page to see the personal and contact details we hold. Payment references for bKash and Rocket transactions are visible in your transaction history.
Correct Account Details
Name, phone number and email can be updated directly in the account settings area. For fields that are locked after verification, raise a correction request through the support route.
Raise a Data Question
If you want to know exactly what information we hold about you, contact us through the published support route and include your account reference. We will route your request to the right team.
Request Record Removal
Requests to delete or limit processing of your data are handled through the support contact path. Retention of certain records may be required by applicable law even after a removal request is submitted.
REACH OUR TEAM
Contact Routes for Privacy Questions
If you have a question specifically about how we handle your data, these are the routes we publish for reaching us. Use the contact path that matches your question type — account corrections are fastest through the account settings page, while data requests and removal inquiries are best handled through direct support contact. Always include your account reference when you write in.
Live Support Chat
The live chat widget is accessible from your authenticated account area. Use it to ask about your data records, transaction references, or account correction steps.
Email Support
For written data requests — including record review, correction or removal — send your question to the support email address published on the contact page. Include your account reference and the specific data concern.
Account Settings Page
For straightforward corrections to your registered name, phone number or linked wallet details, the account settings page is the direct route. No support ticket needed for fields that are open for editing.
HOW WE PROTECT IT
Data Handling, Cookies and Account Security
Keeping your account data handled carefully is not a policy position we state once and forget — it shapes how we configure access controls, session management and the way transaction records are stored. Here is how each area works in practice.
Data Storage and Retention
Account data and transaction records — including bKash and Rocket payment references — are retained for as long as required by applicable law and operational necessity. When retention is no longer justified, records are removed according to our internal review schedule.
Cookies and Session Tracking
We place session cookies on your device to keep your login active and to monitor for unusual access patterns. Analytics cookies help us understand how the mobile browser experience performs. You can manage cookie preferences through your browser settings.
Account Security Measures
Access to your account requires authentication at login. We monitor session activity for patterns that suggest unauthorised access and may ask you to re-verify if something looks unusual. We do not share login credentials with third parties.
Policy Updates and Notification
When this policy changes in a way that affects your rights or how we handle your data, we update the page and note the revision. Continuing to use your account after a policy update indicates you have seen the revised terms. Check this page periodically if you want to stay current.
COMMON POLICY QUESTIONS
Frequently Asked Questions About This Privacy Policy
Real questions about how br999 handles your personal information, transaction records and account data — answered directly below.
What personal information does br999 collect when I open an account?
We collect the details you enter during registration: name, email address, phone number and any verification materials required at that stage. If you link a payment method such as bKash or Rocket, we log the wallet reference associated with that payment — not your PIN or mobile banking password.
Can I see what data br999 holds about my account?
Yes. Open the account settings page to review the personal details and contact information we hold. Your transaction history shows payment references for bKash and Rocket transactions. For a fuller data summary, contact support with your account reference and we will route your request to the right team.
How do I correct a mistake in my registered details?
Fields such as email address and phone number can be updated directly in account settings without needing to contact support. If a field is locked after verification — such as your registered name — raise a correction request through the published support route and include your account reference.
Does br999 share my data with third parties?
We do not sell your personal data. We share data with third-party service providers only where it is necessary to operate the platform — for example, payment gateways that process bKash and Rocket transactions. Those providers handle the data under their own privacy terms once the transaction is initiated.
How long does br999 keep my data after I stop using my account?
Retention periods depend on applicable law and operational necessity. Some records — particularly transaction references and identity verification materials — may need to be kept for a legally defined period even after you stop using your account. We remove data when retention is no longer justified by law or operation.
Does this privacy policy apply to the bKash or Rocket apps I use for deposits?
No. This policy covers data that br999 collects and processes. When you initiate a payment through bKash or Rocket, those platforms handle your wallet credentials under their own privacy terms. We only receive the transaction reference and amount confirmation from the payment gateway on our side.
App / Mobile